These terms of use govern access to and use of the premises, services, and facilities operated as Playtime Casino Hanover, located at 275 5th Street, Hanover, Ontario, N4N 3W6, Canada. The casino is operated by Gateway Casinos & Entertainment Limited under the regulatory framework of the Ontario Lottery and Gaming Corporation (OLG). By entering the premises or participating in any activity offered at this location, visitors acknowledge and agree to the conditions set out below.
These terms apply to all persons who enter the facility for any purpose, including gaming, dining, or entertainment. The terms may be updated at any time without prior notice. Visitors are responsible for reviewing the current terms at the time of each visit.
1. Eligibility and Age Requirements
Access to Playtime Casino Hanover is restricted to individuals who meet the minimum age requirement established under Ontario law.
1.1 Minimum Age
The minimum age for entry to the gaming facility is nineteen (19) years. This requirement applies to all areas of the casino, including the gaming floor, restaurant, and entertainment spaces, regardless of whether the visitor intends to participate in gaming activities.
1.2 Identification Requirements
All visitors must present valid government-issued photo identification upon request. Acceptable identification includes documents such as a passport, provincial driver’s licence, or other government-issued photo identification that confirms the holder’s name, date of birth, and photograph.
Visitors who are twenty-one (21) years of age or under are required to present a secondary piece of identification confirming their name in addition to the primary photo identification. Both pieces of identification must be valid and current.
Failure to produce satisfactory identification upon request will result in denial of entry or removal from the premises.
2. Entry Restrictions
2.1 Self-Excluded and Trespassed Individuals
Any individual who has been self-excluded from Playtime Casino Hanover or from any Ontario gaming property is prohibited from entering the facility. This prohibition extends to participation in any promotional activity, offer, or membership program associated with the casino.
Any individual who has been trespassed from this property or from any Ontario gaming property is also prohibited from entering the premises. Entry by a trespassed or self-excluded individual constitutes a breach of these terms and may result in removal from the property and referral to the appropriate authorities.
2.2 Employee Restrictions
Employees of Gateway Casinos & Entertainment Limited are subject to specific restrictions regarding participation in promotional offers and certain activities at this and other Gateway-operated properties. Employees are directed to consult internal policy documentation for applicable restrictions.
2.3 General Right of Entry
Management of Playtime Casino Hanover reserves the right to refuse entry to, or remove from the premises, any individual who does not comply with these terms, who behaves in a manner that is disruptive, threatening, or contrary to applicable law, or who fails to meet any condition of entry.
3. Conduct on Premises
Visitors are required to conduct themselves in a lawful and respectful manner at all times while on the premises. The following conditions apply to all persons present at the facility.
3.1 Smoke-Free Environment
Playtime Casino Hanover operates as a smoke-free facility. Smoking, vaping, and the use of tobacco or related products are prohibited on the gaming floor, in the restaurant, and throughout all interior areas of the property. This policy is applied in accordance with the Smoke-Free Ontario Act and the facility’s operational standards.
3.2 Compliance with Staff Instructions
Visitors must comply with reasonable instructions issued by casino staff, security personnel, or management at any time. Non-compliance may result in removal from the premises.
3.3 Photography and Recording
The use of cameras, mobile devices, or any recording equipment on the gaming floor or in restricted areas of the facility may be subject to limitations. Visitors should consult Guest Services for current guidance on photography and recording policies.
4. Membership and Guest Services
Playtime Casino Hanover offers a membership program available to eligible visitors. Membership may be obtained by visiting the Guest Services desk on the premises and presenting valid identification. Registration is processed by staff at the time of application.
Membership is subject to eligibility conditions, including the age and identification requirements described in Section 1. Individuals who are self-excluded, trespassed, or otherwise ineligible under these terms may not register for or hold membership.
Membership benefits, terms, and conditions are subject to change. Current details are available at the Guest Services desk.
5. Promotional Conditions
From time to time, Playtime Casino Hanover may make promotional offers available to eligible visitors. Participation in any promotion is subject to the following general conditions, in addition to any specific terms attached to the individual offer.
Participants must meet the minimum age requirement and present valid identification as described in Section 1. Individuals who are self-excluded or trespassed from this or any Ontario gaming property are not eligible to participate. Employees of Gateway Casinos & Entertainment Limited are excluded from promotional offers unless otherwise stated in the specific promotion terms.
Promotional terms are posted at the property and are available from Guest Services. The casino reserves the right to modify or withdraw any promotion at any time.
6. Privacy and Data Collection
Personal information collected at Playtime Casino Hanover, including information gathered through membership registration, email subscription, or other interactions with the facility, is handled in accordance with the Privacy Policy maintained by Gateway Casinos & Entertainment Limited. The Privacy Policy describes how personal data is collected, used, stored, and disclosed.
Visitors who provide personal information through the property website at hanover.playtimecasino.ca or through on-site processes consent to the collection and use of that information as described in the applicable Privacy Policy.
For questions regarding personal data, visitors may contact the casino using the contact details provided in Section 8.
7. Responsible Gaming
Playtime Casino Hanover operates within the responsible gaming framework established by OLG and Gateway Casinos & Entertainment Limited. Information about responsible gaming resources, self-exclusion programs, and support services is available at the Guest Services desk and through signage on the premises.
Visitors who wish to self-exclude from this property or from Ontario gaming properties may initiate that process through Guest Services or through OLG’s responsible gaming channels. Once a self-exclusion is in effect, the individual is prohibited from entering the facility as described in Section 2.1.
8. Contact Information
For questions regarding these terms or any aspect of the facility’s policies, visitors may contact Playtime Casino Hanover using the following details:
- Address: 275 5th Street, Hanover, Ontario, N4N 3W6, Canada
- Phone: +1 519-364-7606
- Email: [email protected]
- Website: hanover.playtimecasino.ca
For corporate or accessibility-related inquiries directed to Gateway Casinos & Entertainment Limited, additional contact information is available on the Gateway Casinos corporate website.
9. Governing Law
These terms are governed by the laws of the Province of Ontario and the applicable laws of Canada. Any dispute arising in connection with access to or use of the Playtime Casino Hanover facility is subject to the jurisdiction of the courts of Ontario.
The operation of this facility is subject to oversight by the Ontario Lottery and Gaming Corporation and to all applicable provincial gaming regulations. Nothing in these terms limits or overrides any obligation imposed by applicable law or regulatory requirement.
10. Updates to These Terms
These terms of use may be updated at any time to reflect changes in applicable law, regulatory requirements, or operational policy. Updated terms take effect upon posting at the facility or on the property website. Continued use of the premises following any update constitutes acceptance of the revised terms.
Visitors with questions about recent changes to these terms may contact Guest Services or use the contact details in Section 8.